Cannot Log Into Spotify App

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If you’re traveling to a different country or region, you can take Spotify with you!

Premium

Log out everywhere. Here’s how to log out of all web browsers, computers, tablets, and mobile devices at once: Log in to your account page. Click SIGN OUT EVERYWHERE. Note: This doesn’t include partner devices, such as Sonos and PlayStation. To log out of (or unlink) Spotify from a partner device, check the device’s manufacturer guide. Spotify is a digital music service that gives you access to millions of songs. Force Close Spotify and Re-Open It. Force closing the app and relaunching it eliminates several temporary problems. In case Spotify is stuck or not letting you scroll the list of songs or use the controls, it is advisable to quit and re-open it. On iPhone with Face ID, swipe up from the bottom of the screen and hold. On iPhone with the Home. You’ll need a phone, laptop or tablet with the latest Spotify app. Add another device that supports Spotify or has the app (like a speaker or laptop). Connect both devices to the same Wi-Fi network, and log in to.

If you have Premium, you can travel anywhere without having to change your settings.

If you permanently move to another country or region, you need to update your payment method to one that's issued there:

  1. Log in to your account page.
  2. Under Your plan, click UPDATE next to your payment method.
  3. Enter a new payment method that was issued in your new country or region.
Spotify

The changes will take effect from your next billing date.

Spotify Free

If you're on Spotify Free you can use Spotify in a different country or region for up to 14 days.

Can't Log Into Spotify Account

To continue listening after 14 days, you can change your settings:

  1. Log in to your account page.
  2. Click EDIT PROFILE.
  3. Scroll down to Country or region and select your new place from the dropdown list.
    Note: Your new country or region only shows when you’re actually there.
  4. Click SAVE PROFILE.

Log Into My Spotify Account

You can also upgrade to Premium to listen anywhere for as long as you want without having to change your settings.